Postage & Packing

UK orders: free delivery – 1 to 3 working days from dispatch to your home or directly to school.

Orders for personalised tuck boxes are usually dispatched within 10 working days although lead times may be longer during busy periods such as the summer holidays and the run up to Christmas. You will be notified of an expected dispatch date when you place your order however if you have any concerns please contact me. I will always do my very best to complete your order within your required time frame.

A signature will be required on delivery – if possible please provide a delivery address where you know someone will be available to receive the package.

Non-UK orders: prices available on request.

Gift Wrapping

Tuck Boxes are gift wrapped in brown paper and twine. Photographs of all personalisations are emailed prior to dispatch.

Returns Policy

Damage in transit must be notified within 24 hours of receipt. If products are faulty they should be returned within 7 days of receipt and the reason(s) for returning the good(s) should be clearly stated. Please request proof of postage from the post office for your returned item as The Winchester Tuck Box Company cannot be held responsible for anything that gets lost or damaged in transit.The Winchester Tuck Box Company will pay for the postage. Customers will be offered either replacement good(s) or credit.

In accordance with the Distance Selling Regulations, if an order is cancelled, written notice and return of the good(s) to The Winchester Tuck Box Company by recorded delivery must be carried out within 14 days of receipt of the good(s). The cost of postage and packing shall be borne by the customer. Refunds will be paid within 30 days of receiving the written notice of cancellation.The Winchester Tuck Box Company reserves the right not to offer refunds on items that have been personalised at the customer’s request.

Your statutory rights are not affected.

General

Our tuck boxes are made from sustainably sourced wood from PEFC and FSC certified forests.

Please note that all of our products are made from solid wood so surfaces will not always be smooth and uniform due to the natural characteristics of the wood.

If for some unforeseeable reason the product you order is unavailable, you will be notified of the date of availability at which point you may cancel your purchase should you so wish.

The Winchester Tuck Box Company can only be held liable for any loss up to the value of the good(s) purchased.

Our products are not toys and are not intended for use in play.